Caribe Direct, Inc / The Isla Catalog/ Islaonline.com
PO Box 9112
San Juan, PR 00908-0112
We try to respect the privacy of our customers in the strongest ways possible. If you have any doubts or questions, please call us to discuss.
Summary: In the course of doing business with you on the internet, we collect information from you like your email address, your name and address, and your telephone number. We use this information for our marketing purposes. Your name and address will become part of our customer list, which we may rent to other mailers. However, we do not rent e-mail addresses or telephone numbers. This data constitutes an asset for our business, and in the case the company is sold to another owner, the new owner may acquire the rights to use the data, without restrictions.
Telephone Numbers: We collect telephone numbers for our own purposes only. We never rent our customers' telephone numbers to other businesses. We do not engage in outbound telemarketing. We only use your telephone number to contact you about an order.
Postal Addresses: If you supply us with your postal address on-line, you will receive mailings from us with information regarding new products and services or upcoming events. If you do not wish to receive mail from us, please let us know by contacting us by mail, email, or phone (using the information above).
We may rent our postal mailing list to other companies. You can, however, have your name put on our do-not-share list simply by contacting us by mail, email or phone (using the information above). We will continue to mail you ISLA, but we won't rent your name to other companies. On the other hand, if you like catalogs (I do!) you don't have to do anything - your name will be among those available to rent.
We keep your information in our computer, but it is address-specific (and you know how literal computers are!). Address-specific means that if you have any doubts about what address or addresses we have, please call us. If you can, have the address in question in hand (misspelled, extra spaces and all). Likewise, if you are receiving multiple mailings at variations of the same address we would like you to call us to help us combine all your records into a single account. You may also receive mailings at an address you used as a shipping address. We can remove that shipping address from the mailings, but still maintain it as a valid shipping address for your orders. Please call us.
Email: If you supply us with your email address on-line, you will receive email from us. We send two types of emails. The first is customer service emails related to your order. Email is our primary contact with our customers. It is through these emails that you will be alerted to the status of your order – its receipt, inventory status, successful credit card charges, shipping date and tracking number. We also use it to alert you to problems. Please make sure that you read these emails and answer them when asked to.
Second, we also use email addresses to send you information regarding new products and services or upcoming events. If you do not wish to receive these marketing emails, please let us know by sending us an e-mail at the above address, or calling us at the above telephone number. We use a service for this called “Constant Contact.” On each marketing email we send, there is a link for you to “Unsubscribe” to future emails. This is another easy and effective way to stop our marketing emails.
Remember, we never rent or sell your email address to other companies.
Information we have collected is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website.
As internet and marketing vehicles evolve, we may use your information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post the policy changes here and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back here periodically.
Upon request, we can provide you with access to the unique identifier information (e.g., customer number or password) that we maintain for you, transaction information (e.g., dates of your purchases, amounts and items), contact information (e.g., name, address, phone number). You can access and/or update this information by contacting us or accessing your account online. We will attempt to verify your identity if you contact us.
With respect to security: When we transfer and receive sensitive financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you on our site.