Updated November 2008 

Isla will ship orders anywhere in the world we are able.

Within the United States postal system (which includes all 50 of the United States, all U.S. territories, APOs, FPOs, etc.) customers can calculate their shipping based upon our shipping tables. Our standard shipping method is USPS Priority Mail. We will ship to P.O. boxes, Hawaii, Alaska, all territories and military post offices. USPS Priority Mail is a very fast and reliable service with a 3-5 day approximate delivery time.

We are happy to ship orders elsewhere in the world. We can use the Global Priority Mail system of the USPS. We will weigh your order and calculate a shipping charge. Customers are asked to authorize the shipping charge before we bill and ship the order.

We often make adjustments for shipping when we review the orders. When we perceive that the shipping table has given you a shipping charge out of line with the real cost, we will try to discount your shipping charge. Please do not be afraid to ask us to do this.

Faster Delivery Options

You can help us to provide you with excellent service if you can let us know when you order, by when you need your package. Let us help you calculate what level of service you need to get the package to you on time.  We  can advise you as to what, if any, rush option is necessary, to insure you get your package by when you need it. But you will need to call us at 1-800-575-4752 during business hours for us to calculate the cost of shipping UPS for either service. 

(We're very efficient processing orders in the morning, so please try to reach us as soon as you can after placing the order. You can leave a message on our answering machine if you want to talk to us before we process your order. With a message, we can hold your order until we talk to you.)

Other factors that affect package delivery, especially when you need it by a certain date, are whether the item is in-stock when you order and if there are no problems with your credit card. (i.e. We have your 'credit card billing address.' If the address you provide does not match what your bank has on file, your order will be delayed. This is a fraud prevention strategy that we require to process your order, and though it may seem inconvenient, it protects us both.)

Currently our rush shipping options are "Express" (Code UP2) which is generally via UPS Two-Day Service.  and "Super Rush" (UPN) which is usually UPS Overnight service.  Express is an additional $15 (additional to the regualr shipping charge from the table above).  Super Rush is an additional $30 (again, additional to the charges from the shipping table above).  It is very expensive to ship UPS from Puerto Rico to the mainland.  It is also not usually necessary.  Our standard shipping is US Postal Service Priority Mail, cited in a major consumer publication as just as efficient and far more reasonable priced than the express shipping services.

We will not ship UPS to Alaska, Hawaii or Guam because of the cost.  We can ship to these locations via the Postal Service's Express Mail.  Express Mail has a 1-2 delivery window (my guess is that it will be 2 days to any of these three locations" but Express mail can be delivered on Saturdays and Sundays, which UPS cannot.  (See why you should let us help you determine what level of shipping you need?)  We do not ship via either rush service to Puerto Rico or the US Virgin Islands, because there is no need.  Most all packages are delivered the following day to these locations without paying for additional shipping.

We also cannot ship certain items via either of the rush services, because of their weigh or their bulk.  These items are identified in the catalog and on the internet. The issue here is that we cannot ship them at the stated rates, however, if it is important to you to have one of these items shipped rush, we can and will quote you a shipping rate for your package.  You will be able to accept or not, prior to our shipping the package.

Please never be afraid to call us!  We're here from 9:00am - 5:00pm AST weekdays.  We are all bilingual and very experienced!  We can answer your questions and give you the best service! 1-800-575-4752 Also do not be araid to send us email!  Believe it or not, we check it constantly!  IslaOnline@prw.net